Terms & Conditions
1. Completion of a course booking (booking form, online booking, email or
over the phone) creates a binding agreement to follow the course and pay the
2. Upon receipt of your booking form, online booking, email booking or verbal
booking and course fee you will be sent a confirmation letter confirming your
place on the course and receipt of the course fee. If you ask us to raise an
invoice for your booking, you will be sent a confirmation letter and invoice. Your
booking is not confirmed until you receive this hard copy confirmation.
3. If you are being funded to attend a course, the full course fee must be
made at least 4 weeks prior to the course date, unless agreed in advance with
4. A full refund, less a £50
administration fee, will be made if written cancellation is received in the
HES Office four weeks prior to the
course date. No refunds will be made after this time, for whatever reason.
Substitute delegates are accepted at any time.
Unable to attend a course - HES will not be
held liable for delegates being unable to attend (UTA) any event due to
circumstances out of their control. For the avoidance of doubt, HES cannot be
held liable for delegates being UTA due to travel disruption (road, rail or
air), delegate ill health, family members ill health or any other situation
resulting in non attendance.
6. HES reserves the right to cancel the course if there are insufficient registrations.
If, in the unlikely event a tutor cannot attend the course, HES will endeavour
to find a new date for the course to be held. HES will not be held responsible
for any damages incurred as a result of course cancellation or delegate non-attendance
(to include accommodation/hotel bookings
or associated admin fees, non-refundable travel costs or any other costs
incurred to attend).
7. Force Majeure - HES Ltd cannot be held liable for costs arising
from a booking not met by us due to circumstances beyond our control such as
adverse weather or travel conditions, vehicle failure, personal injury/illness,
8. HES will
not be held responsible for returned cheques due to insufficient funds being
available in your account. A £15 admin fee is due for any cheques returned by
your bank as unpaid.
Service - We will
endeavour to provide the course as described on the HES website or any other
HES promotional material. Please be aware, owever, due to unforeseen circumstances details may need
to be altered however the overall quality of the course will not be diminished
and we will endeavour to notify you as soon as possible of any changes.
Limit of liability - HES have
a duty of care to its customers and staff but are only liable up to the cost of
your course. We cannot be held responsible for damage and/or loss to your
personal possessions. We are also not liable for failure in carrying out the
contract if the failure is due to the action of the participant or the action
of a third party.
responsibilities - You accept that some courses have a practical
component to them which if applied inappropriately may involve elements of risk
or discomfort. By agreeing to these terms and conditions you take personal
responsibility for your own actions. HES accept no responsibility for damage,
death or injury caused to you or by you as a result of participation. You must
at all times work within your own ability and scope of practice. We reserve the
right to refuse your acceptance on a course if we feel it is outside your scope
of practice and may put other participants at risk of injury or discomfort. You
must be physically able to partake in the course and if you do have any injuries,
discomfort or prior knowledge that is relevant to any activities being
performed it is your responsibility to make those known. We reserve the right
to remove any person from a course if their behaviour is deemed by the tutor to
be detrimental to the group, unsafe or adversely affecting the course. We will
not be liable for any refund in these circumstances.
Medical - It is
your responsibility to ensure that you are sufficiently fit and adequately
equipped to partake on your chosen course. You must tell us of any medical
conditions or dietary requirements at the time of booking. If for any reason
you are not in a suitable condition to attend or complete a course or are under
the influence of drink or drugs the facilitator may ask you to leave the
course. We will not be liable for any extra expense incurred by this and you
will not be able to claim a refund.
Complaints - Should
you have a problem or complaint on your course you must bring it to the
attention of our staff as soon as possible and we will try to rectify the
problem. If you feel that the problem was not resolved and resulted in a much
reduced enjoyment of the course you must inform us in writing within 28 days
and we will respond within 28 days to resolve the matter to the satisfaction of
14. Privacy - We will not pass on
your personal details to any third party.
15. These terms are correct at the time of printing, but are subject to